A review of the status of e-government implementation in Kenya

Abstract

Rationale of Study – Successful implementation of today’s government operations requires effective policy making and system monitoring through relevant data and information. E-government offers an increased portfolio of public services in a cost-effective and efficient manner hence enabling governments to reinvent the ways through which they interact with citizens, private sector, employees and other stakeholders. Consequently, many countries have invested significant resources into collecting, processing, integrating, analysing and reporting data through information and communication technologies (ICTs). The aim of this paper is to review the status of e-government implementation in Kenya. Methodology – In order to measure the status of e-government, two indexes were used: 1) E-government Development Index (EGDI); and 2) Network Readiness Index (NRI). The study adopted a theoretical approach by conducting a review of literature on e-government in Kenya. Fit-Viability theory was used to assess the capacity of the Government of Kenya to roll out viable e-services to its citizens. Findings – The findings indicate that Kenya has made significant progress in e-government implementation. The benefits of e-government implementation in Kenya currently include enhanced e-participation, accountability, planning, monitoring and information sharing. However, challenges such as inadequate infrastructure, policy and human capital development hamper the effectiveness of e-government projects in Kenya. These challenges may be surmounted through increased digital inclusivity, enhanced broadband connectivity, strengthened staff ICT skills and openness to new technologies. Implications – The findings of this study may be used by the Government of Kenya to plan, roll out and monitor e-government projects with a view to enhancing their success and impact. Originality – A number of studies on e-government in Kenya exist. Their focus has been on the factors affecting the effective implementation of e-government in Kenya. Periodical assessment of the status of the projects is lacking. This study seeks to fill this gap.