Complaint management system

Abstract

Online Complain Management is a Web based project developed in PHP/MySQL which used to manage Customer’s complain Online. User can login, and Create complain, view complain details and track the status of its complain. It has one Admin module where Admin can login and View all complaint details, assign the complain to specific Engineer to work and check the status of Assigned Complain. Admin can Create/ Update or Delete engineers details, View reports based on Prebuild Criterias.Engineer can also and check all complain assigned to it, work on complain and Update the status of complain. Once Completed Engineer can Close the complaint, and Customer can view the complaint status, engineers comments.