Abstract:
The study addresses how public university regional expansion strategy influences its service delivery. During the past years the demand of education in many countries, regions has resulted to expansion which in turn is bringing out success and challenges, Africa is not exceptional, in Kenya; University of Nairobi through its Extra Mural Centers has been expanding regionally with the aim of meeting the rising demand of education. During the expansion process the university has been faced with a number of challenges for example lack of funding from government and other factors like administrative bureaucracies. In achieving the purpose, the study was guided by these objectives: to investigate the extent to which Regional expansion strategy influenced library service delivery at extra mural departments. To examine how Regional expansion strategy influenced support service delivery at extra mural departments and to establish the level at which Regional expansion strategy influenced teaching and learning services of the extra mural department. The study used descriptive survey research design which is useful in describing state of affairs. A total sample size of 379 was selected based on Krejcie and Morgan table, and was proportionally sampled divide among diploma, part time lecturers and supporting staff. Data collection instrument questionnaire after testing its validity and reliability was used to collect the data. Data was analyzed and correlated using statistical package for social sciences. The findings were then presented in a thematic form based on the research objectives using tables. The findings from the report indicated that University expansion strategy can exert a lot of pressure on library resources, secondly, it is noted that expansion strategy can greatly influence students enrolments which in nature can lead to insufficient services from available support staff. Lastly the university expansion strategy can significantly influence teaching and learning services.
