Abstract:
Performance appraisal (PA) is a critical element in the performance management system and a key human resource
management function which is used to track individual contribution and work performance against organizational
goals and to identify individual strengths and opportunities for future improvements. However, in the Ministry of
education, performance appraisal seems not to be effective mainly due to the perceptions the employees hold towards
the implementation of performance appraisal that it is a bureaucratic process, with little relevance on improving
performance and accountability, which consequently led to the less importance and emphasis attached to it. This
study determined the effects of employee attitude on the implementation of performance appraisal system among the
employees in the Ministry of Education in Nairobi City County, State Department of Early Learning and Basic
Education. The study adopted the concurrent mixed methods design where quantitative and qualitative
methodologies were employed, simultaneously. The researcher used stratified sampling method to select the samples
of the study by stratifying the staff into Education officers and Quality Assurance and Standards officers (QASOs).
Semi-structured questionnaires and interview guides were used to collect data from the respondents. The study
recommends that “Appraisal training by MoE”; and “Perceived organization support by MoE”; are the main critical
factors that need to be seriously addressed to improve employees’ Attitude on the implementation of Performance
Appraisal System. The anticipated key beneficiaries of the findings include human resources department of the
Ministry of Education, the Public service management, other institutions and future researchers.
Keywords: Implementation of Performance Appraisal System (PAS), organization support & appraisal training,
employee attitude.
