UTILIZATION OF DIGITAL INFORMATION AT THE KENYA NATIONAL LIBRARY SERVICE, NAIROBI COUNTY, KENYA.

Abstract

The rapid spread of digital information hastens societal changes that provide fresh problems and potential benefits. In order to succeed in the modern global economy, one must be able to create, share, and use information while also adapting to changing circumstances. Today, the marketplace, the workplace, and the larger society all largely rely on digital technology for the production of all things, the collecting of information, and the communication processes. The constant growth of IT is advantageous for public libraries and other information centres. With the use of associated technologies like multimedia, knowledge navigation, multilingual, and networking systems, public libraries will be capable of offering a larger range of services. The utilization of digital resources by public libraries is focused on facilitating easy access to a wide variety of information. Researching the usage of digital resources by the Nairobi County branch of the Kenya National Library Service was the primary focus of the whole investigation. This research was conducted to answer the following questions: what types of digital information resources are available at the Kenya National Library Service in Nairobi County, Kenya; to what extent are these resources used; to what extent do users encounter challenges when utilizing these resources; and to what extent could these challenges be overcome. With the use of a descriptive questionnaire approach, this study was conducted. A study of 100 regular users of digital information was conducted. Scientific analysis was done on the research's findings after it was performed using questionnaires. Version 25 of SPSS was used to do the data analysis. The quantitative data were shown using tables and pie charts (frequency distributions, means, standard deviations, and percentages, for example). According to the results of the study, most people who visit the KNLS make use of the digital information resources offered by the library. Digital information sources were selected by users due to their convenience. Based on the study's findings, recommendations have been made to identify which assets are frequently used so that applicable memberships are not settled, especially with the base financial plans allocated to electronic data asset memberships, and to assess whether there is a need to increase refinement projects and data proficiency abilities for students and scholarly staff to work with support.