FACTORS AFFECTING EMPLOYEE JOB SATISFACTION IN GOVERNMENT INSTITUTIONS: A CASE STUDY OF NAROK COUNTY REFERRAL HOSPITAL

Abstract

ABSTRACT A lot of research has been done on employee job satisfaction all over the world by different researchers and scholars. Less research has been conducted on the various factors affecting job satisfaction of health sector employees, with a case study on Narok County Referral Hospital. Therefore, the understanding of these factors are clearly defined and explained, in order to help the hospital administrators to improve performance and satisfaction. The factors have been categorized into three types of factors which include; the intrinsic factors (training opportunities, participation, team work and work relations), the extrinsic factors (salary and pay, job design, work conditions and distribution of work among employees), and lastly the environmental factors (work-life balance, performance appraisals, organizational justice and the occupational level of employees). The sample consisted of 21 respondents, who were selected using Mugenda and Mugenda 10 percent rule and were required to complete questionnaires. An approach of the qualitative technique was used, while the analysis of data was done by co-relation. The results were presented by figures from Microsoft Excel and tables. The findings of the study indicated that there was a positive significance to Narok County Referral Hospital work relation of employees in terms of support from supervisors, teamwork and coordination among colleagues. The also indicated that are is no fair treatment, flexible work arrangement to maintain work-life balance and employment benefits in the workplace. The findings from this study can be of assistance to the hospital management to increase the job satisfaction levels of employees