MAASAI MARA UNIVERSITY
SPECIAL/RESIT/SUPPLEMENTARY UNIVERSITY EXAMINATIONS
2020/2021 ACADEMIC YEAR
FIRST YEAR FIRST SEMESTER

SCHOOL OF ARTS HUMANITIES SOCIAL SCIENCES AND CREATIVE INDUSTRIES
DIPLOMA IN SOCIAL WORK AND COMMUNITY DEVELOPMENT

COURSE CODE: DAS 100
COURSE TITLE: COMMUNICATION SKILLS

DATE: 25TH MAY, 2021          	TIME: 0830 – 1030HRS	
INSTRUCTIONS TO CANDIDATES
Answer Question ONE and any other TWO questions

					This paper consists of TWO printed pages. Please turn over.
1a.) Define the following course related terms:
i.	Communication
ii.	Library
iii.	Catalogue                                   (6 marks)
b.) Explain two forms of communication                  (6 marks)
c.) Discuss any five characteristics of communication         (10 marks)
d.) John is a student currently pursuing a diploma programme in Social Work. He has complained that he is unable to comprehend when reading. Advise him on the best method of reading                         (8 marks)

2a.) Critically assess the two main types of examination questions (5 marks)
b.) Discuss the importance of communication to a Social Work and Community Development student                      		    (15 marks)

3a.) Most students are unable to do effective note-taking from lectures and readings. Using Walter Pauk’s model of note-taking, discuss how you would assist such students                                (12 marks)
b.) Critically examine the various information resources in the library
                                              (8 marks)

4a.) Define active listening and underscore the six distinct components of active listening                                    (8 marks)
b.) Give two examples of each of the following types of sentences:
i.	Simple sentence
ii.	Double sentence
iii.	Multiple sentence
iv.	Interrogative sentence
v.	Exclamative sentence
vi.	Imperative sentence                       (12 marks)

5a.) Write an essay on the detrimental consequences of the Covid-19 pandemic on the society                                  											    (20 marks)
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