MAASAI MARA UNIVERSITY
REGULAR UNIVERSITY EXAMINATIONS
2020/ 2021 ACADEMIC YEAR
FIRST YEAR FIRST SEMESTER

SCHOOL OF ARTS, HUMANITIES, SOCIAL SCIENCES & CREATIVE INDUSTRIES
CERTIFICATE IN SOCIAL WORK AND CERTIFICATE IN COMMUNITY DEVELOPMENT

COURSE CODE: CAS 10
COURSE TITLE: COMMUNICATION SKILLS

DATE: 8TH OCTOBER, 2021			TIME: 1430 – 1630HRS
INSTRUCTIONS TO CANDIDATES
Answer Question ONE and any other TWO questions

					This paper consists of TWO printed pages. Please turn over.

QUESTION ONE
1a.) Give a brief description of the following course related terms:
i.	Writing
ii.	Skimming 
iii.	Extensive reading
iv.	Catalogue                                	(8 marks)
b.) Justify the application of the distinct components of active listening in a class setting                 					(6 marks)
c.) Communication is the process of transmitting information, ideas and attitudes from one person to another through the use of mutually understood signs and language. Discuss with examples, the key elements of a basic communication model as postulated in the foregoing statement     						        					    (10 marks)
d.) Critically examine the main typologies of examination questions. 
											(6 marks) 

QUESTION TWO
2a.) Critically examine the rationale for studying communication skills 
										    (10 marks)
b.) Explain how each of the following can be an impediment to effective communication:
i.	Physical factors
ii.	Stereotypes
iii.	Cultural factors
iv.	Psychological factors
v.	Physiological factors              	    									    					    (10 marks)

QUESTION THREE
3a.) Underscore any five salient features of argumentative essays 
										    (10 marks)
b.) Evaluate the appropriateness of non-verbal communication during lectures									    (10 marks)

QUESTION FOUR
4a.) Underscore the relevance of functional writing skills to a university student									    (10 marks)
b.) Mary is a first-year student pursuing a diploma programme in Social Work. She is unable to undertake exams with ease. Advise her on the appropriate strategy that will see her undertake her exams comfortably.	    (10 marks) 
 
QUESTION FIVE
5.) Write the minutes of a meeting held by the Social Workers Club of Maasai Mara university to deliberate on the plans of the club for the year 2021. Note that the patron who works in Nairobi with the vulnerable children was invited to be part of the meeting									    										   (20 marks)

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